Refund Policy
Effective Date: June 21, 2025
MOMMAZE strives to ensure that every purchase meets your expectations. Our Refund Policy clarifies when and how refunds are issued to ensure transparency and fairness.
When Are Refunds Issued?
- Refunds are processed only after we receive the returned item and verify it meets the return eligibility criteria.
- If a refund is approved, it will be issued to the original payment method used during purchase.
- The refund processing time is typically 7-10 business days, depending on your bank or payment provider.
Non-Refundable Items and Fees
- Shipping and handling charges are non-refundable, except in cases where the return is due to an error by MOMMAZE.
- Custom or personalized products, gift cards, and downloadable products are non-refundable.
Damaged or Defective Products
If your order arrives damaged or defective:
- Please notify us immediately at support@mommaze.com, ideally within 48 hours of delivery.
- Include your order number and photos clearly showing the damage or defect.
- We will expedite a replacement or refund based on your preference.
Exchanges
- MOMMAZE processes exchanges as a return followed by a new order.
- To exchange an item, please follow the return process and place a new order for the desired product.
Contact Us
For any questions regarding our Return or Refund Policies, please contact our Customer Support team:
Email: support@mommaze.com
Business Hours: Monday to Friday, 9 AM – 6 PM (Your Time Zone)
We aim to respond to all inquiries within 24-48 hours.